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Last Updated: 09/29/2026
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Last Updated: 09/08/2026
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Last Updated: 09/18/2026
in Contact Us
Home Insurance If you have a new insurance policy, please send the new policy documents to us as follows: Online (it’s quick and easy!): By mail: FirstBank ISAOA / ATIMA PO Box 961254 Fort Worth, TX 76161 By email: If yo...
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Last Updated: 09/18/2026
in Year-End Statements
What year-end statement should I expect from you? Depending on your account activity last year, you may receive the following IRS Form from us: Form 1098: Reports interest we received on a mortgage. Form 1099-C: Reports when a debt is cancel...
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Last Updated: 10/02/2026
in Payments and Payoffs
How can I make my home loan payments? We offer a variety of quick and easy payment options for your mortgage/home loan. Choose the way that is most convenient for you: Login to your online account Set up autopay (recurring monthly ACH draft...
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Last Updated: 07/14/2026
in Year-End Statements
How can my Form 1098 help with tax deductions? This statement reports the total mortgage interest paid on your loan during the year. Generally, homeowners may be able to deduct mortgage interest from their taxes owed to the IRS. For information...
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Last Updated: 07/14/2026
in Escrow, Tax & Insurance
I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely...
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Last Updated: 07/14/2026
in Escrow, Tax & Insurance What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Last Updated: 07/14/2026
in Year-End Statements
I have other questions about year-end tax statements. Whom should I contact? If you have questions specific to taxes and deductions, reach out to the experts. Consult a qualified tax advisor, contact the IRS at 1-800-829-1040, or visit IRS.gov...
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Last Updated: 08/18/2026
in Escrow, Tax & Insurance
What do I need to do if my home has been damaged?
Here’s what you need to do first:
Contact your hazard insurance company to file a claim.
Begin the claims process with : Call 833.253.1133 , and w e'll let you k...