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Last Updated: 07/31/2026
in Financial Assistance
U.S. Military Service Members If you or any occupant of your home are or recently were on active military duty or related active service, you may be eligible for benefits and protections under the federal Servicemembers Civil Act (SCRA) ...
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I am having trouble making mortgage payments due to a disaster. What can I do? If a recent disaster has affected your ability to conduct normal financial business, we understand this may result in late or missed mortgage payments. We are here...
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Last Updated: 09/29/2026
in Forms
We’re pleased to offer autopay , a free monthly automatic payments service. Once enrolled, we will draft your payment from your chosen checking or savings account each month (one draft per month) on the day you choose. To enroll for monthly au...
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Last Updated: 07/14/2026
in Escrow Statement FAQs What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Last Updated: 09/18/2026
in Land Transactions
Does getting a partial lien release mean my loan is paid off?
No. You still owe the balance and keep making payments. Sometimes we need to ask for a payment toward the loan principal as a condition, but the loan stays open.
Will I n...
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Last Updated: 07/31/2026
in Recast
Will a recast lower my monthly mortgage payment? If your loan is eligible, recasting your loan may be an option to lower your payment as an alternative to refinancing. A recast typically involves making a one-time payment to reduce your loan p...
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Last Updated: 09/29/2026
in Automatic Payments
What is autopay? If you choose to enroll for Autopay, your monthly payments will automatically draft from your chosen checking or savings account on the day you choose. Autopay can help save you time and peace of mind, as you won't have to rememb...
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Last Updated: 09/17/2026
in Forms
Learn more about a Partial Lien Release Reach out by phone or email and ask about a partial release. If you are ready to initiate a request for a Partial Lien Release, you can complete our Partial Lien Release Reque st Form a...
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Last Updated: 07/14/2026
in Escrow Statement FAQs What is an escrow surplus? All escrow accounts have a minimum required balance, which equals your expected tax and insurance expenses plus some extra money in case your bills go up – this is called a cushion. If your escrow account balance is mor...
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Last Updated: 08/04/2026
in Automatic Payments
Can I split my monthly payment into two payments? Yes, by enrolling for Budget Drafts , you can schedule automatic recurring ACH drafts from your checking or savings account every 14 days. Once enrolled, half of your monthly mortgage payment wi...