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Created On: 07/14/2026
in Escrow Statement FAQs Who do I contact with questions about my escrow expenses? Taxes: Your local tax assessor’s office. Insurance premiums: Your insurance company. Your escrow payments and expenses: Reach out to us. We'll be happy to help! Please see our...
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Created On: 07/14/2026
in Escrow Statement FAQs Why did my payment change? When your taxes and/or insurance bills change from year to year, it may be necessary to adjust the amount you are paying into your escrow account, too. Reasons your expenses changed may include: Insurance: Changes...
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Created On: 07/14/2026
in Escrow Statement FAQs
We review your escrow activity at least annually to help ensure your account has enough funds to cover your property tax and/or insurance expenses, which can change from year to year. After each review, we send an Escrow Account Disclosure St...
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Created On: 07/14/2026
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Created On: 07/14/2026
in Escrow, Tax & Insurance
What do I need to do if my home has been damaged?
Here’s what you need to do first:
Contact your hazard insurance company to file a claim.
Begin the claims process with : Call 833.253.1133 , and w e'll let you k...
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Created On: 07/14/2026
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Created On: 07/14/2026
in Escrow, Tax & Insurance What is an escrow account? Think of it like a savings account dedicated to the tax and/or insurance expenses required for your property—and as your loan servicer, we help you manage it. Depending on the terms of your mortgage, your escrow account m...
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Created On: 07/14/2026
in Escrow, Tax & Insurance
I have a new homeowners insurance policy. Do I need to send it to you? Yes, you need to inform of any changes in your insurance policy. You can send your new policy to us online at . It's quick and easy! Alternatively, you can fax the policy...
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Created On: 07/14/2026
in Escrow, Tax & Insurance
I just received a property tax bill and have an escrow account. Do I need to send it to you? Yes, if you have an escrow account set up for your property taxes and you have received a tax bill, please email a copy to us so we can ensure timely...
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Created On: 07/14/2026
in Escrow, Tax & Insurance
Can I remove my escrow account? Options to remove an escrow account from a loan vary based on factors such as state laws, investor guidelines, loan type, property type and Loan-to-Value (LTV) ratio. If the loan qualifies, tax payments and home...