New Articles

  1. Payments and Payoffs

  2. FB Mortgage Mobile App

    While you can access our website from your smartphone and tablet, our FB Mortgage app provides an enhanced experience for Apple and Android mobile devices. The app is free and easy to use, with the same features and functionality as t...
  3. Online Access

  4. Why Go Digital?

    Setting up your online account lets you manage your loan your way—anytime, anywhere. Our secure and easy-to-use website will help you: View your loan details such as balance, payoff date, interest, taxes, and more Quickly make or schedule one-...
  5. Getting Started

    What should I do the first time I log into my account? Once you’re logged into your account, you can: See an overview of your loan , including balance, interest information, payoff date, escrow details, payment history, and more. Go to My L...
  6. How to Register Online

    How can I access my mortgage online? Registering online is quick and easy. Here's how: Click LOGIN above or in the sidebar.  Click Register Your Account . Enter your last name, SSN or EIN/TIN, date of birth, and email address (all fields a...
  7. Access Outside the U.S.

    Access to your loan/account is available in the following countries:  United States Australia British Virgin Islands Canada Finland Germany Greenland Guam India Japan Mexico Micronesia Portugal Puerto Rico South Korea United Kingd...
  8. Getting Started

    My loan just closed. What do I need to do next? Look for a welcome email from with information about how to get started with your online account, ways to contact us, when and how to make payments, and a glance at some of the convenient service...
  9. Your First Payment

    When will I receive my first billing statement? If your loan just closed, please look out for your first statement in the coming weeks, before your first payment is due. Can I opt out of receiving paper statements in the mail? Yes, you can op...
  10. Who We Are

    Congratulations on your recent closing! We are happy to support you as the servicer of your loan. At , our goal is to make homeownership easy and convenient, every step of the way. As your loan servicer, you can expect us to:   Send state...